资料与研究方法

公开来源索引

142 个去重后的外部来源链接。

1. Kavaka16z：From Copilots to Agents ↗a16z.com
2. KavakVapi：Kavak 语音 Agent 案例 ↗vapi.ai
3. KavakWhatsApp Business：Kavak 案例 ↗whatsappbusiness.com
4. Kavaka16z：Investing in Kavak ↗a16z.com
5. KavakKavak 官方 About Us ↗www.kavak.com
6. KavakKavak 2026 年融资公告 ↗news-room.kavak.com
7. KavakKavak CEO 2025 年总结信 ↗news-room.kavak.com
8. KavakBloomberg：2025 年估值调整报道 ↗www.bloomberg.com
9. MicrosoftHBR Cold Call：Microsoft’s Path to Adopting and Scaling AI Across its Sales Organization ↗hbr.org
10. MicrosoftMicrosoft Inside Track：Staying human ↗www.microsoft.com
11. MicrosoftMicrosoft Inside Track：From data sprawl to AI-driven seller insights ↗www.microsoft.com
12. MicrosoftMicrosoft：How we measured the business impact of Copilot on Sales ↗techcommunity.microsoft.com
13. MicrosoftMicrosoft Inside Track：Closing the deal with Copilot for Sales ↗www.microsoft.com
14. SalesforceSalesforce：When AI Agents Join the Customer Support Team ↗www.salesforce.com
15. SalesforceSalesforce：Agentforce on Help Handles Over 2 Million Conversations ↗www.salesforce.com
16. SalesforceSalesforce：Why AI Pilots Fail ↗www.salesforce.com
17. SalesforceSalesforce FY25 Annual Report ↗www.sec.gov
18. SalesforceAP：Salesforce AI strategy and investor skepticism ↗apnews.com
19. KlarnaKlarna 初期公告：AI assistant handles two-thirds of chats ↗www.prnewswire.com
20. KlarnaKlarna SEC 上市文件 ↗www.sec.gov
21. KlarnaKlarna 2025 年申报文件 ↗www.sec.gov
22. KlarnaBloomberg Law：Klarna Slows AI-Driven Job Cuts ↗news.bloomberglaw.com
23. KlarnaAP：AI shakes up the call center industry ↗apnews.com
24. KlarnaAP 对 CEO 的早期访谈 ↗apnews.com
25. BBVABBVA：员工部署 ChatGPT Enterprise 的早期复盘 ↗www.bbva.com
26. BBVABBVA：扩展至 11,000 个许可 ↗www.bbva.com
27. BBVABBVA AI Factory：团队结构经验 ↗www.bbvaaifactory.com
28. BBVAOpenAI：BBVA puts AI at the core of banking ↗openai.com
29. BBVACinco Días：BBVA 准备把 AI 扩展到全行 ↗cincodias.elpais.com
30. BBVAEl País：虚拟同事与员工实际用例 ↗elpais.com
31. ModernaModerna 官方：与 OpenAI 合作 ↗news.modernatx.com
32. ModernaOpenAI：Moderna 案例 ↗openai.com
33. ModernaFortune：Inside Moderna’s AI upskilling program ↗fortune.com
34. ModernaWall Street Journal：Why Moderna Merged Tech, HR Departments ↗www.wsj.com
35. ModernaHBS Case：Moderna: Democratizing Artificial Intelligence ↗casecenter.jp
36. ModernaModerna 2024 Annual Report ↗www.sec.gov
37. AIGAIG 2025 Annual Report ↗www.aig.com
38. AIGAIG 2024 Annual Report ↗www.aig.com
39. AIGAIG Investor Day 2025 presentation ↗www.aig.com
40. AIGTIME：How CEO Peter Zaffino Is Transforming AIG ↗time.com
41. AIGAIG Q1 2026 earnings call transcript ↗www.fool.com
42. AIGAIG 与 Palantir 的组合承保公告 ↗aig.gcs-web.com
43. AIGPalantir AIPCon：AIG CDO 讲述实施结果 ↗www.linkedin.com
44. BNYBNY 2025 Annual Report ↗www.bny.com
45. BNYBNY：Unlocking Value with Eliza ↗www.bny.com
46. BNYTIME：BNY CEO Robin Vince 访谈 ↗time.com
47. BNYOpenAI：BNY builds AI for everyone ↗openai.com
48. BNYSEC：BNY 2025 mid-year update ↗www.sec.gov
49. BNYAxios：BNY 的数字员工 ↗www.axios.com
50. NubankBuilding Nubank：Agent Copilot 亲历访谈 ↗building.nubank.com
51. NubankBuilding Nubank：131 million customers 的 Agent 经验 ↗building.nubank.com
52. NubankKDD 论文：Building Customer Support AI Agents at 100M-User Scale ↗arxiv.org
53. NubankBuilding Nubank：对话平台重构 ↗building.nubank.com
54. NubankNu：AI 转型战略 ↗international.nubank.com.br
55. Air IndiaAir India：Rebuilding the digital core ↗www.airindia.com
56. Air IndiaAir India：AI.g 初次部署公告 ↗www.airindia.com
57. Air IndiaMicrosoft：AI.g 客户案例 ↗www.microsoft.com
58. Air IndiaAir India：AI.g 能力说明 ↗www.airindia.com
59. Air IndiaAir India：扩建五个联络中心 ↗www.airindia.com
60. SnowflakeSnowflake：From Pilot to 6,000 Users ↗www.snowflake.com
61. SnowflakeSnowflake：Best Practices for Cortex Agents ↗www.snowflake.com
62. SnowflakeSnowflake FY2026 Q1 earnings transcript ↗s26.q4cdn.com
63. SnowflakeAxios：Snowflake autonomous AI platform ↗www.axios.com
64. DuolingoDuolingo 2025 Form 10-K ↗investors.duolingo.com
65. DuolingoDuolingo 2025 全年业绩 ↗investors.duolingo.com
66. DuolingoAxios：CEO 谈 AI 与教育产品 ↗www.axios.com
67. DuolingoTechRadar：CEO 对内部 AI 推行的回调 ↗www.techradar.com
68. ShopifyShopify：Serious results, unserious methods ↗www.shopify.com
69. ShopifyShopify Engineering：Under the River ↗shopify.engineering
70. ShopifyShopify Engineering：Building production-ready agentic systems ↗shopify.engineering
71. ShopifyBessemer：Inside Shopify’s AI-first engineering playbook ↗www.bvp.com
72. ShopifyFast Company：AI as a fundamental expectation ↗www.fastcompany.com
73. AT&TAT&T：Ask AT&T 初次部署 ↗about.att.com
74. AT&TAT&T：Uses AI to Support and Empower Employees ↗about.att.com
75. AT&TAT&T：GenAI Year Two ↗about.att.com
76. AT&TAxios：AT&T taps OpenAI ↗www.axios.com
77. AT&TAT&T 2026 Sustainability Update ↗sustainability.att.com
78. EndavaEndava：Dava.Flow CTO 访谈 ↗www.endava.com
79. EndavaOpenAI：Endava redesigning software delivery ↗openai.com
80. EndavaEndava FY2026 Q2 investor presentation ↗investors.endava.com
81. EndavaEndava 2025 Form 20-F ↗investors.endava.com
82. EndavaIntelligent CIO：Endava CTO 访谈 ↗www.intelligentcio.com
83. AlibabaGenerative AI in Action：Alibaba 现场实验 ↗arxiv.org
84. AlibabaAgentic AI and Human-in-the-Loop Interventions ↗arxiv.org
85. AlibabaAlibaba Cloud：Customer Service Agent 实施复盘 ↗www.alibabacloud.com
86. AlibabaAlibaba Group：11.11 AI 大规模应用 ↗home.alibabagroup.com
87. InfosysInfosys Integrated Annual Report 2024-25 ↗www.infosys.com
88. InfosysInfosys Integrated Annual Report 2025-26 ↗www.infosys.com
89. InfosysSEC Form 20-F ↗www.sec.gov
90. InfosysITPro：Infosys 与 AWS 重做内部开发周期 ↗www.itpro.com
91. Auctane工程负责人：What I learned mandating 100% AI adoption ↗nickciubotariu.substack.com
92. AuctaneIT Revolution 演讲：Building an AI Native Engineering Org ↗videos.itrevolution.com
93. AuctaneAuctane 员工长期经历访谈 ↗amazingauctane.com
94. AuctaneCEP Research：Auctane CEO 访谈 ↗www.cep-research.com
95. Auctane研究：AI Writes Faster Than Humans Can Review ↗arxiv.org
96. 横向研究Anthropic：Demystifying evals for AI agents ↗www.anthropic.com
97. 横向研究OpenAI：A practical guide to building AI agents ↗openai.com
98. 横向研究OpenAI：Inside our in-house data agent ↗openai.com
99. 横向研究OpenAI Presence ↗openai.com
100. 横向研究Intercom：Fin AI Agent 在工作流中的解决与升级口径 ↗www.intercom.com
101. 横向研究BNY：Artificial Intelligence / Eliza ↗www.bny.com
102. 横向研究Microsoft：Define roles, responsibilities, and decision rights ↗learn.microsoft.com
103. 横向研究Microsoft：Governing AI agents at scale ↗www.microsoft.com
104. 横向研究IMDA：Updated Model AI Governance Framework for Agentic AI ↗www.imda.gov.sg
105. 横向研究Brynjolfsson、Li、Raymond：Generative AI at Work ↗www.nber.org
106. 横向研究Quarterly Journal of Economics：Generative AI at Work ↗doi.org
107. 横向研究Shopify：Sidekick 商家实例 ↗www.shopify.com
108. 横向研究Shopify：2023 年组织调整说明 ↗www.shopify.com
109. FDE 系列FDE 祛魅（一）：先聊聊钱从哪来 ↗www.xiaohongshu.com
110. FDE 系列FDE 祛魅（二）：POC 做得越快，正式项目死 ↗www.xiaohongshu.com
111. FDE 系列FDE 祛魅（三）：许愿池里的王八，和那个无 ↗www.xiaohongshu.com
112. FDE 系列FDE 祛魅（四）：就算给企业一台神谕机，它 ↗www.xiaohongshu.com
113. FDE 系列FDE 祛魅（五）：当什么工作都叫 FDE ↗www.xiaohongshu.com
114. FDE 系列FDE 祛魅(六):客户很满意然后项目凉了 ↗www.xiaohongshu.com
115. FDE 系列FDE别把自己干成产品经理 ↗www.xiaohongshu.com
116. FDE 研究Tandem：基于 9 位 FDE 的访谈总结 ↗usetandem.ai
117. FDE 研究Nick Weir／Legion Intelligence：The Forward Deployed Engineering Model Is Backward ↗www.legionintel.com
118. FDE 研究Prateek Sharma：The Forward Deployed Engineer ↗www.prateek-sharma.com
119. FDE 研究ITPro：Alastair Williamson-Pound、Kirill Skrygan 与 Judson Althoff 的观点 ↗www.itpro.com
120. FDE 研究Nabeel S. Qureshi：Reflections on Palantir 的摘要入口 ↗rajrajhans.com
121. FDE 研究Anjor Kanekar 访谈 ↗www.fdehub.org
122. FDE 研究Shyam Sankar 与 Palantir FDE 起源 ↗embracingemergence.beehiiv.com
123. FDE 研究Palantir：Ontology 如何连接数据、逻辑、行动与安全 ↗www.palantir.com
124. FDE 研究McKinsey：The state of AI—organizations are rewiring to capture value ↗www.mckinsey.com
125. FDE 研究McKinsey：Reconfiguring work—change management in the age of gen AI ↗www.mckinsey.com
126. FDE 研究BCG：AI at Work 2025 调查新闻稿 ↗www.bcg.com
127. FDE 研究CIO：Jamie Holcombe、Ganapathy Krishnan、Tim Coleman、Dan Diasio 与 Sunil Dadlani 的试点经验 ↗www.cio.com
128. FDE 研究CIO：Matthew Candy 关于预算、决策权和变革管理 ↗www.cio.com
129. FDE 研究Legion Intelligence ↗www.legionintel.com
130. FDE 研究JetBrains ↗www.jetbrains.com
131. FDE 研究Microsoft ↗www.microsoft.com
132. FDE 研究BCG X ↗www.bcg.com
133. FDE 研究Boston Consulting Group ↗www.bcg.com
134. FDE 研究United States Patent and Trademark Office ↗www.uspto.gov
135. FDE 研究Flipkart ↗www.flipkart.com
136. FDE 研究Eli Lilly and Company ↗www.lilly.com
137. FDE 研究EY ↗www.ey.com
138. FDE 研究Atlantic Health System ↗www.atlantichealth.org
139. FDE 研究IBM Consulting ↗www.ibm.com
140. FDE 研究Tandem ↗www.hexa.com
141. FDE 研究Palantir ↗www.palantir.com
142. FDE 研究Mercator Digital ↗www.mercatordigital.com